If you are not entirely satisfied with your purchase, we are here to help.
Follow the Flex-Safe USA’s straightforward RETURN POLICY to make the process as easy as possible.
Returns
- Return Eligibility: You have 30 calendar days from the date you received your order to initiate a return.
- Return Authorization: Before shipping your return, please get in touch with us to obtain a Return Merchandise Authorization (RMA) number.
- Return Conditions: To be eligible for a return, your item must be unused, in the original packaging, and accompanied by the receipt or proof of purchase.
Refunds
- Refund Processing: Upon receiving and inspecting your returned item, we will promptly notify you of your refund status.
- Refund Approval: If your return is approved, we will initiate a refund to your original payment method.
- Refund Timing: The refund will be reflected in your account within a specified timeframe, depending on your card issuer’s policies.
Shipping
- Return Shipping Costs: You are responsible for covering the shipping costs associated with returning your item.
- Non-Refundable Shipping Costs: Shipping costs are non-refundable.
- Refund Deduction: If your return is approved, the cost of return shipping will be deducted from your refund.
Contact Us
Please don’t hesitate to contact our customer support team. We’re committed to ensuring a positive shopping experience for all our customers.
If you have any questions on how to return your item to us, contact us.
