Privacy Policy

Last Updated: December 2025

At Flex-Safe® USA, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.

By using our website (www.flexsafeusa.com) or purchasing our products, you agree to the terms outlined in this policy.

Information We Collect

1. Information You Provide Directly

We collect information you voluntarily provide when:

Placing an order
Contacting customer support
Creating an account
Subscribing to emails or requesting information
Filling out forms on our website

This may include:

Name
Email address
Phone number
Billing and shipping address
Payment details (processed securely by third-party providers; we do not store full card data)
Agency or company information (optional)

2. Automatically Collected Information

When you browse our site, we may automatically collect:

IP address
Device type and browser
Pages visited
Time spent on site
Referring website
Cookies and tracking data (see below)

3. Cookies & Tracking Technologies

We use cookies to:

Improve user experience
Keep items in your cart
Analyze website performance
Support marketing and advertising

You may disable cookies through your browser settings, but certain site features may not function correctly.

How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Improve website performance and user experience
Send order updates and transactional emails
Communicate product information, promotions, and safety resources (you may opt out anytime)
Prevent fraud and maintain site security
Comply with legal and regulatory requirements

We do not sell your personal information.

Sharing Your Information

We may share information with trusted third parties who help us operate our business, including:

Payment processors (e.g., credit card gateways)
Shipping carriers
Website hosting providers
Email and marketing platforms
Analytics tools

These partners are required to protect your information and use it only for authorized purposes.

We may also share data if required by law, regulation, or to protect the rights and safety of Flex-Safe® USA or our customers.

Data Security

We take security seriously and use industry-standard methods to safeguard your information, including:

Encrypted website connections (HTTPS/SSL)
Secure payment processing
Restricted access to customer records
Regular system monitoring

No online system is 100% secure, but we work to protect your information to the fullest extent possible.

Your Rights & Choices

You may request to:

Access the personal information we hold
Correct inaccurate information
Delete your data (subject to legal or transactional retention requirements)
Opt out of marketing communications
Disable cookies

To make a request, contact us at support@flexsafeusa.com.

Data Retention

We retain your information only as long as necessary to:

Fulfill orders
Provide customer support
Maintain transaction records for legal or tax purposes

Children’s Privacy

Our website and products are intended for adults and professional users. We do not knowingly collect personal information from children under 13.

Third-Party Links

Our website may include links to external sites. We are not responsible for their content or privacy practices. We encourage you to review those policies separately.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The “Last Updated” date will be revised accordingly.

Contact Us

If you have questions about this Privacy Policy or how we protect your information, please contact:

Flex-Safe® USA — Privacy Team
Email – support@flexsafeusa.com
Phone – 585-869-6819